Endsee – October 2021
Weekly customer satisfaction survey
Once a week, the bk Group conducts a customer satisfaction survey among all our facility management customers throughout Europe. The respondents are selected at random. They anonymously rate the visit of our service technicians as well as their appearance. They can comment on the technical execution of the work and the duration of the visit. All topics are then rated with points from 0 to 5.
In October, we surveyed customers in Germany, Poland, Italy, France and Hungary. All the customers surveyed gave all the areas the top score, giving our service the dream mark of « 5 out of 5 ».
Highest quality in execution
This rating shows how high the quality standards of the bk Group AG are in the worldwide execution of all work in facility management as well as in the construction sector. We strive for perfection every day and are all the more pleased when we can inspire our customers with our maintenance services.
From January to October Year 2021, 1200 customers have already been surveyed. Overall, we now have an excellent score of 4.82 out of a possible 5.00.